Consultancy and Training
Spectrum Property Care knows and understands the benefits that landlords can lock in by setting up an in-house works team (DLO) to deliver their property repairs and maintenance services. We have successfully provided consultancy and systems support to landlord’s who have taken the plunge and replaced their external repairs contractors with an in-house works team.
These projects have resulted in landlord’s locking in real value for money benefits as follows:
- Greater service control
- Improved resident satisfaction
- Reduced costs through tax savings and more efficiency
- More control over safety management
- Community investment through local employment
- Social value through apprenticeships, locking in contractor profits
Spectrum Property Care provides consultancy advice and management support for DLO projects from the feasibility stage through to business start-up and on-going trading. We also provide a business optimisation consultancy service for existing DLOs enabling landlords to continually improve their DLO performance.
As part of the service, Spectrum Property Care employs its knowledge and experience to enable its clients to set achievable targets for: value for money, performance management, customer satisfaction and recommendations for integrating the customer into continuous improvement measures.
Our experience in this area is considerable. Over many years of operation we have implemented procedures and progressive digital technology systems to refine our processes to reduce wasteful, time-consuming exercises that ultimately provide the best possible value for money for clients.
Our tried and tested operational management methods have been introduced to our clients who have secured successful outcomes with after sales services being provided by Spectrum Property Care. We have the ability to turn around a low-achieving DLO into a first class service provider. We can provide assistance with:
- IT repairs and planned maintenance management systems
- Appointment scheduling systems (incorporating flexibility and meeting priorities)
- Back office finance and invoicing systems (including e-trading with suppliers)
- Vehicle tracking systems
- Vehicle fleet management
- Safety management
- Environmental management
- Apprenticeship schemes
- Contract mobilisation
- Progression from reactive to planned & major works
These systems can be viewed by clients in an operational setting in any one of our regional offices throughout the South and South West.
Assistance can be provided in the form of just a one-day visit to view our systems and to have discussions with our Directors and System Managers or we can provide a total management package of consultancy support.
To complement our DLO consultancy, we can also provide property stock condition surveys to look at all parts of a building to assess the condition and state of repair and plan for immediate and future works. From this information an organisation can build up a programme and budget for future repair and maintenance requirements.
Spectrum Property Care has been accredited with Investors in People Gold. We understand what it takes to provide a first class team of staff who represent our Company with a positive can-do image. Training is the key here and we have a highly reputable team of experienced trainers who deliver a variety of topics that equip employees with the knowledge and skills to meet the demands of their business.
We can deliver face to face training on topics such as:
- Health and Safety
- Asbestos Awareness
- Manual Handling
- Needles and Sharps awareness
- Abrasive wheels
- Customer Care
- Lone Working
We have facilities across the South West to deliver training to clients’ staff delivered by our Compliance Team and Learning and Development Department who are ILM registered.
Contact Spectrum Property Care for further information.