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Reactive MAINTENANCE

Reactive Maintenance

Reactive Maintenance

Spectrum Property Care is a renowned provider of Reactive Maintenance.   We have continually built on the foundations of this core business to ensure we are a market leader by investing in state-of-the art IT system technology throughout our business streams to give clients full reporting information and audit trail of the works we do for them.  

This service is delivered by our directly employed, trained and skilled workforce.  We have over 300 field based trades staff who respond to in excess of 200,000 reactive maintenance orders each year and we are available 24/7 365 days a year- including Christmas Day. 

Every day our mobile workforce is supported by our team of managers, supervisors and planners using our state-of-the-art systems to link field operations with our business centres throughout the South/South west and Isle of Wight.  

Our workforce comprises all construction trades and we ensure that our workforce is: DRB checked, fully qualified and trained in all aspects of customer service and safety management.

At the customer premises, our trade staff will always:

  • Arrive at the agreed time
  • Be in a clean, Spectrum Property Care branded van
  • Park their van considerately
  • Present their ID badge to the customer
  • Wear Spectrum Property Care branded uniforms
  • Be respectful, polite, clear and can-do
  • Keep everyone safe
  • Do a professional standard job
  • Ensure that the customer is informed of the job progress
  • Clean-up
  • Inform the customer of the job outcome and any next steps 

 

Our workforce is our front-line and investment in their training and development is a key factor to our continued success. Our trade workforce and office staff are entrusted to promote Spectrum Property Care as a professional, thoughtful, “can-do” organisation who will go the extra mile to deliver our customer’s needs and wants through collaborative partnerships.

We actively seek feedback on our work from customers to continually improve our service delivery and achieve value for money gains.

Contact Spectrum Property Care for further information.

Spectrum Property Care are fantastic and allow us to concentrate on the delivery of our services safe in the knowledge that the maintenance and upkeep of our property portfolio is in safe hands. Borough of Poole
What a wonderful job, he is a credit to Spectrum, very polite, knew his job and very helpful Spectrum Housing Goup Resident
A big thank you to the guys from Spectrum. They have done a beautiful job, worked long hours and were very tidy Torbay and Devon Care Trust
Just a quick note to say thank you for your and your Teams efforts to date. In the insurance world the South West has always been an area difficult to cover due to the widespread geography and distances between the major towns and cities. Since joining our network we have fewer rejections and complaints than ever before and this is predominantly as a result of the works being undertaken by Spectrum. To date you have been an invaluable addition to our Network and we look forward to continuing to work together in Partnership and growing our respective books of business. Mitie365
What can I say, there are huge smiley faces at school. You and the team you put in place are truly amazing. What you have all done is so important by saving us this outlay to fix the roof. Our faith in the community has been totally restored by your kindness Montacute School
Westward Housing Group are pleased to be continuing the close working relationship it has with SPC and look forward to building on this to continue providing our customers a great service Tim Lewry, Asset Manager (Maintenance), Westward Housing Group
For over 10 years we have successfully worked closely with SPC to improve efficiency and the customer experience for our residents in all aspects of service delivery Mike Harrison, Director of Technical Services, Poole Housing Partnership Ltd
As a Technical Officer for Dorset Accessible Homes Service in Dorset I have been involved in administering bathroom adaptations using Spectrum Property Care since December 2015 and will continue to do so for the foreseeable future. The feedback from our clients and my personal experience from dealing direct with the contractors have been of the highest praise on their communication, consideration for the client and especially the quality and finish of work. Barrie Watkinson, Technical Officer, Millbrook Healthcare